Can I set up one-time and recurring transfers?
Yes. You can customize your transfers and select frequencies such as daily, weekly, bi-weekly, and monthly. You can choose from internal or external accounts and can cancel at any time.
Can I transfer to another member’s account at Dirigo? Will they see my account number?
To transfer to another member’s account, you must enter an accurate account number. This information will need to be provided to you by the member themselves. Once established, you can transfer to this member anytime!
How long does it take for an external transfer to process?
An external transfer can take up to 2 business days to process. Keep in mind that business days do not include weekends or holidays.
How do I transfer to another financial institution?
Add an external account by selecting More Actions on the Transfers page of your digital banking account. Input the account and routing number manually or add instantly with your institution’s digital banking credentials. If adding account manually, please allow for 2 business days for your micro deposits to process. Verify the deposit amounts to enable the account to allow for transfers.
How do I make a mobile deposit?
From your mobile app, select the Deposit Check camera icon at the menu on the bottom of the page. Endorse the back of your check to read “For mobile deposit only at Dirigo FCU”. Select the account in which you wish to make the deposit, enter the amount of the check, and take a photo of the front and back of the check. Click to Submit Deposit and wait for confirmation. We suggest keeping the check for 14 days in the event of a failed deposit attempt.
Where can I view pending transactions?
Pending transactions will be displayed in the transaction history of each account. For pending debit card transactions, you’ll see POS Hold and the company name as the description (Example: POS Hold, Hannaford Supermarkets) along with the transaction amount.
How do I make a transfer/payment to another Dirigo member?
Use this feature to set up a transfer/payment to another Dirigo account of which you are not an owner. You will need the following information, which must be provided by the account holder.
- Member’s last name
- The member number
- Share or Loan ID (ie: -00, -71)
On your mobile device, click on Transfer & Pay option at the bottom of the screen and then the Add Account link. To set up an external transfer account from your desktop, go to Make Transfers and Payments > More Options > Add Account or go to Settings>Accounts> +Link an External Account and follow the system prompts. After successfully adding the account, you may save the account for later by checking Save Account for Future Use. Once it is saved, you will see it in the To Accounts on the Transfers screen. These types of transfers generally take 5 to 10 minutes to process.