Merchant + Credit Union Impersonation


Recently we have been made aware that Dirigo FCU members have been contacted by fraudsters posing as merchant companies, such as Amazon or Microsoft. During these calls, the members were transferred to a “Dirigo” employee that preceded to ask the member for account information.

Your Security is Our Priority:

Dirigo FCU will never contact you by phone, email, or text with a request for this information. Never share your credit union account information or social security number. If you receive a request like this, chances are, it’s fraud!

Given this activity, sharing these helpful tips with our members may help protect you against fraud. 

  • Always call your credit union using a phone number from your account statements to verify that any request is legitimate.
  • Don’t overshare on social media. Not only is it common for someone to share their full name and date of birth on social media, but people often share updates on their whereabouts and interactions with family members and close acquaintances.
  • Monitor credit card accounts, banking accounts, and credit reports regularly.
  • Change account passwords often and avoid using the same username and password on multiple sites. Keep in mind that secure passwords often contain letters, numbers, and special characters.
  • Never click on links or open attachments from unknown individuals or companies as it could enable malicious software.
  • Contact your credit union right away if you believe their information has been compromised!

If you see suspicious activity on your account(s) or have received a suspicious call, email, letter, or another contact method regarding your relationship with Dirigo FCU, call us directly at 800-281-5435. M-F: 8am-5pm, Sat: 8am-12pm.

In addition to contacting Dirigo, it’s also important to notify the FTC at and alert your family and friends about the scam.