Don’t Fall for This New Tech Support Scam
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Don’t Fall for This New Tech Support Scam

You’ve probably heard of tech support scams: you’re browsing online when suddenly a pop-up warns you that your computer has a virus. It tells you to call a number “for help,” and if you do, the scammer on the other end charges you hundreds of dollars to “fix” a problem that never existed.

Now, scammers are taking this trick even further and the price tag can be devastating.

What’s the New Scam?:

Instead of pretending there’s a virus on your computer, scammers now claim your credit union, investment, or retirement account has been hacked. They use the same scary-looking pop-ups to get you to call, then pass you off to someone pretending to be from the FBI, FTC, or even your Credit Unions’ Fraud Department.

They sound convincing. They say the only way to protect your money is to move it to a “safe” account—one they secretly control. Once the transfer goes through, your money is gone. Other versions of this scam involve being told to:

  • Buy gift cards and share the numbers.
  • Buy bitcoin and send it to a specific wallet.
  • Withdraw cash or buy gold and hand it off in person.
  • Mail cash

How to Protect Yourself:

  • Never call the number on a pop-up warning. Legitimate tech support won’t ask you to do this.
  • Never move your money to “protect it.” Real credit unions don’t work this way.
  • Never share verification codes. Scammers use these to access your real accounts.
  • When in doubt, contact your credit union directly using a phone number you know is real—like the one on the back of your debit card or the official website.

At Dirigo FCU, your safety is our priority. If you ever feel unsure or something seems off, give us a call. We’re here to help.

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